Desperate for help on ALOHA

[desperatehelp]

Hi, just to give you a little information. This is my first Aloha system i have had to work on, but i know my way around computers and networking, but Aloha is throwing me for a loop and i cant find any tech support without paying 100's of dollars. I have checked through the forums and tried many solutions and i have gotten far from where i was but i am still having a few issues. If anyone is in the Louisville, Ky area or can help over the phone or video chat or anything. I'm at a loss and been working on this system for 2 days.

Currently i can get Term1 up and reading from Alohaboh but the term1 printer prints the kitchen tickets at term 1 instead of sending them to the kitchen... and it says Term1 is Master (98nt)

then Term2(98nt) just says "Determining File Server" .... and in the network it sees Term1 but not Alohaboh

Also i have had them in redundancy for 2 days now and everything works perfectly fine. so i don't know if there is something messed up with the Alohaboh (server)(windows xp)computer, network issues, or something to do with Term2.

Also if anyone knows is there a way to get the database for all the items you have added to aloha, because i would like to reformat the main ALOHABOH (server) computer and start them fresh, and a fresh aloha install. So they can then use the Alohaboh computer just for the server and i have a second computer they will now use for everything that isn't Aloha. And i want to do this because i was originally called in to clean up the server computer because it moves so slow they thought it had a virus. So i think a fresh xp install and aloha install can fix this, but how hard is it to sync the server back up with the 2 terminals also if i do this.
Lastly the owner i'm doing this for just took over this business like 1 month ago and a few the employees told me this system has crashed several times. They had 4 user accounts for some reason also, is this needed? if so why? (this is on a xp machine)(the server)....And partly to what i asked if i reformat and install, can i do that while the terms are still in redundancy and the terms continue working?

 

[AlohaRoss]

You have more issues than can be solved in one thread. There are a few of us here who do this full time, myself included. You have a few issues going on for the sound of things.
If term2 can see term1 and browse its share, but not alohaboh, Check the user name and password logging into windows.
Kitchen printer may be being redirected or plugged into the wrong port. Need to look at aloha manager to check
The Data folder hold the entire database of aloha. You will need the media to reinstall.

To get out of redundacy you need to move the dated folders to the boh, then set today's date in the aloha.ini file
need to have windows user id and password match on both machines. IP's need to be in same range, lana needs to be 0

Again lots of thing to check.

if you want a pro to look at it, spend the number of hours needed to fix. You should be prepared to expect to pay a few hundred to get it done right

AlohaRoss

http://www.needalohahelp.com

 

[desperatehelp]

OK, my next question would be, having the media to do a fresh install, and the database for the menu items. If i installed Aloha on a new/clean machine can i sync it back up with the 2 terminals or will i have to change some stuff on the terminals. Also can i drop the menu items database in once the new install is done, to not lose the prices and stuff.

 

[desperatehelp]

Also (

http://www.needalohahelp.com)

is this who you work for? I may need to talk to the owner about getting some help.

 

[AlohaRoss]

I am the owner.
Yes you can, but its better to have it already in a created aloha folder so you have the sec codes

AlohaRoss

http://www.needalohahelp.com