Desktop Tool

[Devolution]

I have a customer who can't view the Call Forwarding information when they view the extns using the Desktop Tool. It will just display a blank white box.
They are using IE6 and have no firewalls or antivirus getting in the way. They are updated on Java and are on Mitel Ver 8.

 

[lmb2]

Does this happen with all users that login to the desktop tool or just one? What model phone?

 

[Devolution]

It happens to one user, she controls everyone elses call forwards etc.
She has been supplied a new laptop recently with XPPro on it.

 

[lmb2]

So I am assuming she is using the Group Admin tool instead of the Desktop tool. In either case, make sure that the security settings in Internet Explorer are not preventing the download of files. The forwarding information needs to be able to be downloaded into the window within the Group Admin/Desktop Admin tool.

In Internet Explorer, click Tools> Internet Options > Security > Custom Level.

Scroll down to Downloads in the Settings list.

Click to select Enable under Automatic prompting for file downloads.

Click OK.

Also make sure that Pop Ups are allowed for the site address.

 

[Devolution]

Thanks for the suggestions. Yes she is using the group admin to access the users. I will test and see how it goes.