Desktop Messaging

[pluto1415]

We have a new(ish) BMC50. From what I understand, the Desktop Messaging allows us the ability to get voice mails in our Outlook, and therefore on the mobile devices that also have our email.

We have been told this only works when Desktop Messaging is installed on our PC's and we are logged into the network. This is less than helpful as the object is to get voicemails when you aren't in the building. Also at least 2 of our users that we would like to have this ability work exclusively off the Term Server and we've been told it won't work on the Term Server.

2 Questions -
1 - Are the above statements true?
2 - How can we get users to get voice mails on their mobile phones, even if they work from the Term Server.

 

[telcodog]

This can get very complex depending on the data network.

What you are talking about is Message Forwarding. You don't need to load the UM client on the PC for this to work but you do need UM licenses. The complexity comes in depending on how you handle your email. Do you have your own exchange servers or do you use a hosted system?

I will assume that your email is set up so that whatever email you receive into your inbox is automatically sent to your mobile device so message forwarding is all you need to set up. It's very simple to set up and the documentation that explains it is readilly available on the BCM. The only hitch is that wherever you forward the voicemail to has to allow the BCM to write to that server (added to it;s list of trusted sites). No problem if the servers are yours. Big problem if it's a hosted system.

Have a look at that documentation. If it sorts it out for you, great. If not, reply to this post how far you got and we'll go from there.

 

[pluto1415]

We do host all our own servers and everything that hits my inbox automatically shows up on my phone, so we appear to be in good shape. I'll look for the documentation (we didn't receive any actual paper manuals, I'll find them on the net) for Message Forwarding and let you know.

Thanks.

 

[pluto1415]

OK - I'm getting closer. I just made the changes and the voice mail showed up in my inbox and I could listen to it on my phone. However, my MWI is still lit on my phone and the email still shows as unread in my Outlook inbox. (usually emails get marked as read after I read them on my phone)

 

[telcodog]

Under "System>IP Subsystem" make sure you enter your DNS information. This should get the BCM to turn off the MWI when you listen to the voicemail on your mobile device. It uses "read receipt" to do it.

 

[pluto1415]

The IP Subsystem screen is completely filled out.

 

[telcodog]

Under Domain, it probably says localdomain. This is the default setting. You need to put your local DNS server's name or IP address in there along with valid public DNS server addresses.

I just noticed that I forgot to mention that this info is under the :General Settings" tab under the IP subsystem.

 

[pluto1415]

It currently says mycompanyname.local (where mycompanyname is really my company name).

I'm guessing it should probably say mycompanyname.net? Or should it say myservername.mycompanyname.local?

Under the primary DNS server it says 10.0.0.2

 

[telcodog]

I generally use external DNS servers instead of the local ones. A good one to use 8.8.8.8 (Google).

It just has to be your local DNS server domain name. In your case. the most likely one is mycompanyname.local but you will need to veryfy that.

When Outlook sends the read receipt out, it will send it to the address that is comprised of "System Name@DNS domain name" listed under General Properties.