Desktop messaging issue

[edkender]

I am having an issue in desktop messaging. When I try to compose a message thru the callpilot address book and I send it I get this error back.


Your message did not reach some or all of the intended recipients.

Subject: test
Sent: 7/18/2008 1:12 PM

The following recipient(s) could not be reached:

'Doe, Jon [4940:CALLPILOT]' on 7/18/2008 1:13 PM
SMTP failure. The CallPilot transport could not submit the message to the server (0).


I think I may be missing something in the configuration.

 

[strmwalker]

edkender...the person you are trying to send the message to
do they have desktop messaging in their class of service
in callpilot?

no problems only solutions

strmwalker

 

[edkender]

Yes they do.

 

[strmwalker]

have you made changes to any of your network setting in
the callpilot server?and if so did you reboot the server?
that is required.

no problems only solutions

strmwalker

 

[edkender]

Yes I have. I will be rebooting next Wednesday night. So I guess I will find out then. We had a wrong fqdn along with no vpim prefix. SO I guess I will wait until next week. Thanks for your help I will keep you posted.

 

[edkender]

Actually I do have working. I think it may have taken some time to update since I changed those parameters. The next thing I would like to know is if I should get some mwi when I send it through outlook and from the address book.

 

[strmwalker]

i think after you reboot the callpilot server all things
should start working properly that why nortel suggest
a reboot after making changes to network settings.

no problems only solutions

strmwalker