desktop messaging client

[hoizy]

I am trying to install the destop messaging client on my pc and I get an error that setup has detected call pilot server software. Call Pilot desktop messaging cannot be installed on the Call Pilot server. I don't have the server software installed on my pc.

Any ideas?

 

[Triton101]

What is the PC type, Operating system and the file you are running on it to install Desktop Messaging?

Also what is the RLS and type of Callpilot you have.

 

[hoizy]

PC is running XP professional. Call Pilot is 201i at 4.4.4. I am trying to desktop client version 04.04.04.07.

 

[Triton101]

Are you logged in with local admin rights?

Also, if you have OTM on the same machine don't bother DM, the two have issues together....

 

[Triton101]

Make sure you are install the DESKTOP CLIENT not the manager.... (if you have a file with S in it it's for the server....)

CP4.04.04Sxxx

Desktop Messaging CD-ROM. 4.04.04.07 ?

Maybe you have a problem with the CD....

 

[Triton101]

4.04.04.32 is the latest one for 4 I think ,you might want to try that one if you can DL from NORTEL or get your SP to DL for you.

 

[hoizy]

I don't currently have OTM on this machine but it may have been in the past. Maybe something still in the registry?
CD is Desktop Client 4.4.4.7

I do have local admin rights.

 

[hoizy]

It's got to be something in the registry. I was fine loading it on another computer. I tried on the CP reporter server and it wouldn't let me either. I went through the registry and deleted all of the nortel stuff. I had app builder and Agent desktop display. I deleted both of them and still no luck.