Desktop Messaging and Outlook

[dabble]

I have a couple of users that have been set up with Desktop Messaging. We are using Outlook 2007 on Windows XP machines.

The users receive their remote text notification when a voice mail is left, and the phone icon on the task bar turns red and they are able to click on it and open up MyCallPilot, but the actual voice mail messages are not being delivered to their outlook inbox. Nor is a separate folder being created.

I have uninstalled and reinstalled the application but the problem still exists.

My version of CP is 5.00.41.97.

Thanks.

 

[janaya]

what version of explorer?

 

[dabble]

IE 8.

I received word from one of the users saying it was working for him this morning. We happened to patch and reboot our exchange server last night so I'm thinking this probably resolved whatever issues he had.

I have another user with the same problem so I'm going to check with him.