denial event 1643:

[tiaka]

Doing a 911 test this morning after carrier added a trunk Location for 911. I dialed 9911 and got the following error.

list trace station 8109
active station 8109 cid 0x1e
dial 9911
term trunk group 5 cid 0x1e
dial 9911
denial station 8109 cid 0x1e
denial event 1643: OrgGrpTyp/alrtCOS/LIT tmo D1=0x1ce D2=0x1e
idle station 8109 cid 0x1e
TRACE COMPLETE Stations 8109 cid 0x1e

Anyone have any clue how I can fix this I check the FRLS for route is = to FRL/7 for COR/7

 

[4merAvaya]

'Standard action stimulus processing. originator
group type not trunk, DEXT, SMPL(station), or
attendant. DEXT, SMPL, attendant does not
Class of Service allow off-hook alert, processing
a digit timeout for Line Intercept Tone timer.'

From the Avaya Denial Event Manual.

'911' should be sent out over a unique Route Pattern with an FRL of 0 (zero). Adjust your ARS table to send it out over that Route Pattern. The Prefix Mark should be set to '4' and the call should go out over your local trunks. You can verify that it goes to the correct Route Pattern by doing 'list ars route-chosen 911#.

Kevin

https://support.avaya.com/css/P8/documents/100089268

 

[tiaka]

It is routing out P17 which correlates to Route 40 for this cabinet2
The COR is also 40 for Cab2 has a Time of Day set to 2 & FRL to 7
Should I setup a new route for PGN2?

change partition-route-table 17 Page 1 of 1
PARTITION ROUTING TABLE
Routing Patterns
Route
Index PGN 1 PGN 2 PGN 3 PGN 4 PGN 5 PGN 6 PGN 7 PGN 8
----- ----- ----- ----- ----- ----- ----- ----- -----
17 2 40 102

 

[tiaka]

Thanks 4merAvaya (TechnicalUser)
You nailed first time I appreciate it