denial event 1311: Routing software failure

[ericgen]

Hi,

We are encountering issue accessing the voicemail from the remote office.

Our CM version is 5.2.0 and we have two G450 gateway, one in our main office and one in our remote office. Our main office has no issue accessing the voicemail.

When we did list trace from the remote office, we got the issue below. Any idea what could be the issue? Thank you.

15:08:52 active station 8284 cid 0xc7
15:08:52 call-forwarding
15:08:52 term hunt-group 99 cid 0xc7
15:08:52 call-forwarding *88299
15:08:52 term trunk-group 99 cid 0xc7
15:08:52 G711MU ssff ps:20
rgn:2 [10.161.43.37]:23828
rgn:2 [10.161.42.32]:16390
15:08:52 call-forwarding *88299
15:08:52 route-pattern 99 preference 1 cid 0xc7
15:08:52 seize trunk-group 99 member 1 cid 0xc7
15:08:52 Calling Number & Name NO-CPNumber NO-CPName
15:08:52 Setup digits 8299
15:08:52 Calling Number & Name 8284 NO-CPName
15:08:52 Proceed trunk-group 99 member 1 cid 0xc7
time data
15:08:52 idle trunk-group 99 member 1 cid 0xc7
15:08:52 route-pattern 99 preference 1 unavailable cid 0xc7
15:08:52 denial event 1311: Routing software failure D1=0x929 D2=0xc7
15:08:52 no answer station 8284 cid 0xc7
15:08:52 coverage-path 0 point 0 cid 0xc7

BR/