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Dell 6300 with attached ATL

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Stuk

Technical User
May 8, 2003
4
GB
Hi all,
Just got a call to a Dell Poweredge 6300 that does not detect the attached ATL (tape library) hanging off the SCSI, no diagnostics will be available at site, any ideas on fault finding, hardware wise
 
Did it detect it before and doesn't now or has it been attached for the first time?

Have you got another SCSI device like a tape drive you know works that you can take? With this and another SCSI cable you have verified works you should be able to narrow it down to the card, cable or ATL.

Does it get detected in the BIOS but not OS or not even in the BIOS?
 
Hi Nick,
Thanks for the reply, as it turns out thye ATL engineer turned up with a new ATL and it worked (3rd time lucky)

Got another dodgy one though, diagnosed as MOBO for 6300 after fitting new MOBO worked for about an hour then roboots every 5 mins!!!all cards detected on boot, seems normal, only alert is for votlage sensor detects something wrong with battery on MOBO (does this on both MOBOs), pinging works then lose ping and reboots.

any ideas?
 
On the replacement motherboard are the ESM and BIOS levels the same as the replaced motherboard? If not it might cause a conflict although it should warn you if they are out of sync.

Are there any warnings in device manager?

Apart from that I can't think of much expect maybe re-seating everything in case there's a bad connection on soe memory or a VRM etc.

Did Dell replace it under warranty? If so then you should have them back on-site until it works reliably ;)
 
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