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deleted email address stuck in Outlook 2010 setup in Win7 1

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frog40

Programmer
Oct 25, 2006
69
US
I had set up an email address in Outlook 2010, Win 7 for a new user. This user left our company so I deleted her address. She then retuned after a short period of time, and since Office Live Small Business does not allow a deleted email address to be used again for 271 days, I created a new email address for her. I then attempted to install an Outlook 2010 account for her on a new Win7 computer. I accidentally entered the deleted email address in the set up and of course it could not find it, so the set up was not able to complete.
My problem is, I cannot get rid of that old address that still shows in the address box of the Office 2010 set up screen. It is grayed out, so I cannot overwrite it, nor can I delete it. I uninstalled Office 2010 and reinstalled it, hoping it would disappear, but it did not. I also tried setting up the same address again in OLSB, but it would not accept it.
I contacted OLSB but they could not help, or I did not get connected to the right person.
Is there anyone in Tek-tips that can tell me how to fix this?
Thanks for any help you can give me.
 
What about creating a new user profile? Have you tried a new profile in Windows? Seems to me that might fix it.
 
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