BCM 4.0: Upgrade gives error "existing call detail recording
storage exceeds 200 MB"
Problem Description
When upgrading BCM 3.6 or BCM 3.7 to BCM Version 4.0 upgrade wizard gives error:"existing call detail recording storage exceeds 200MB". The combination of factory default configuration for CDR defaults to Status "Up", Startup on reboot defaults to Enabled-Automatic, and the CDR Disk Space Limit defaults to 400MB can create this issue even when the user is not utilizing CDR records for call accounting purposes.
Problem Resolution
The recording files can be deleted if not in use as follows via telnet or the serial port on command line . If CDR is set to "Up" when performing this procedure, the "Active" clip file will give an error that it is in use but will not affect the ability to delete the older CDR files (see example below):
*=============================================================================*
| Nortel Networks Business Communications Manager 3.7 |
*=============================================================================*
Main Menu
*============================*
1. Platform Initialization Menu
2. System Configuration
3. Configuration Wizard
4. Media Services Card System ID
5. Diagnostics
6. System Status Monitor
7. Command line
8. Restart the system
X. Exit
+-----------------------------------------------------------------------------+
Product Version: BCM400 | Release: 3.7 | Build: 2.4f | Host: bcm
+-----------------------------------------------------------------------------+
Init Status: Complete(6.2) | Config status: Valid | Service startup: Auto
+-----------------------------------------------------------------------------+
Motherboard: SH815 | PCI Cards: MSC Empty Empty LAN LAN | MSCVersion: 30DiH09
+-----------------------------------------------------------------------------+
Make a selection:[1,2,3,4,5,6,7,8,X]?7
[BCM]C:\TEMP>d:
[BCM]D:\>cd data files\nortel networks\call detail recording
[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>dir
Volume in drive D is DATA
Volume Serial Number is AE32-2BE1
Directory of D:\Data Files\Nortel Networks\Call Detail Recording
12/07/06 12:02p <DIR> .
12/07/06 12:02p <DIR> ..
02/21/05 08:05p 15,312 BRULog.log
356 File(s) 3,524,536 bytes
9,091,829,760 bytes free
[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>del record*.*
D:\Data Files\Nortel Networks\Call Detail Recording\Record.20061207120229
The process cannot access the file because
it is being used by another process.
[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>dir
Volume in drive D is DATA
Volume Serial Number is AE32-2BE1
Directory of D:\Data Files\Nortel Networks\Call Detail Recording
12/07/06 02:41p <DIR> .
12/07/06 02:41p <DIR> ..
02/21/05 08:05p 15,312 BRULog.log
12/07/06 12:02p 0 Record.20061207120229
4 File(s) 15,312 bytes
9,096,310,784 bytes free
[BCM47]D:\Data Files\Nortel Networks\Call Detail Recording>
As for the E drive, someone probably did a backup to the BCM at one time. Since this is just a temp directory, just navigate to it and delete all the files on it too.
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