Delays in Outlok XP delivery

[sglawrie]

Hi, Hope someone can help me out.

I have a mixture of Office 2k and Office XP pro running on a LAN. They are all fully patched up with service packs and hot fixes.

What I've noticed is that if an email is sent to a number of people, some people don't receive the email immediately (as the others do). The only thing I can think that makes a difference is that the people who have a delay in receiving the email are on Outlook XP SP3. The delay can be measured in minutes however refreshing Outlook (clicking on another folder like sent items then clicking back on inbox forces the delivery). Its similar to KB 821109 however Outlook doesn't stop responding (keeps running), the delay is over 5 seconds and I'm running SP3.

The problem doesn't start immediately: on Friday for example I was building a laptop and, whilst logged on as the user between Friday and Tuesday, it was working ok. However yesterday (Tuesday) evening the problem surfaced.

One thing that may be interfering with it is we use a DMS: Imanage (Interwoven) Mailsite 4.11 SP1 HF3 which is integrated with Outlook but they are not admitting it is their problem.

This is driving my users, and as a result of this, me nuts. Any advice gladly received.
Thanks

 

[spanishsword]

I have the same problem. The client is Outlook 2002 and the Exchange is 5.5 version. Only when the user touches in inbox, calendar or another item, he can see the new messages counter increased. But I can see in my PC if I configure his mailbox. It must be a problem between his Outlook and the server.

 

[sglawrie]

Think its sorted now - no recent complaints anyway.
UDP packets apparently are blocked after XP SP2.
I added outlook.exe to the list of exception programs in the windows firewall, e-mails have been coming and going ok now.