I am still having an issue with voicemails being delivered late. Customer is complaining that when they access their mailbox they have no messages, then an hour later they check it and they have messages from a day or more before. I have this happening on 4 different customers, and they are running 11.0.4.4. Some are on an SCN, but not all. I posted this a while back, but have not had any progress. Any thoughts?
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Delayed Voicemail Delivery
- Thread starter racom
- Start date
Have you run a monitor trace and select smtp filter if embedded or enable the logs if vmpro. Logs should tell you if the system sent and attached the message or there is a problem.
Make sure you have a steady connection to a DNS server if you’re using FQDN for smtp.
But again logs/monitor is your friend here!
Make sure you have a steady connection to a DNS server if you’re using FQDN for smtp.
But again logs/monitor is your friend here!
- Thread starter
- #3
This is not going out SMTP. This is just the normal voicemail messages. And yes this is VMPro. I have logged it, but am having issues getting the timing right. They let me know after it happens, and it is hard to look into messages that were not there before and now they are. It does not happen every day. Maybe once a week or two.
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