Delayed Ringing Problems

[samelbe]

I have two extensions one EXT 260 (secty) and EXT 264 (boss). Boss want secty phone to ring first and then ring on his phone next after a few rings and then go to VM if no answer. Both sets are MLX 16D, Merlin Legend w/MAGIX processor and third carrier MAGIX, EXT 264 in Legend carrier, EXT 260 in MAGIX carrier.

I put Cover (Pri) 264-I on a EXT 260 button and that works OK. Put SA-Ring and SA-Voice on EXT 264 on Delay. Problem, rings at both stations right away on all calls. Delay doesn't work. Any help out there?
Thanks,
Sam

 

[merlinman]

I would suggest that you PRINT & Post Extension Info for both extensions for a look see.

Then we may be able to determine the cause of this problem.

 

[samelbe]

Merlinman,
here are the Ext info print outs:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 260 12/ 3 MLX-16DP

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group : 30
A Call Screening : OFF
A Group Coverers : 770
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 260 12/ 3 MLX-16DP

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *47 Do Not Disturb Status Off
A Button 15 *783 Hand/HeadsetMute Status Off
A Button 14 *84 Redial Status None
A Button 13 *86 Park Status None
A Button 12 *9 Pickup General Status None
A Button 11 *21 96248185 Status None
A Button 10 *775 Recall Status None
A Button 9 *21 Blank Status None
A Button 8 *40 PrmryCov 264 -I Status None
A Button 7 *56 Direct VoiceMail Status Off
A Button 6 *21 770s Status None
A Button 5 *22 Group Page 799 Status None
A Button 4 Loudspeaker Page
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:



A EXTENSION INFORMATION


A Extn SS/PP Type
A 264 2/ 1 MLX-16DP

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage : 260
A Secondary Coverage :
A Coverage Group : 30
A Call Screening : OFF
A Group Coverers : 770
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member:
A Group Calling Log In:
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 264 2/ 1 MLX-16DP

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *47 Do Not Disturb Status Off
A Button 15 *783 Hand/HeadsetMute Status Off
A Button 14 *84 Redial Status None
A Button 13 *86 Park Status None
A Button 12 *9 Pickup General Status None
A Button 11 *21 Blank Status None
A Button 10 *775 Recall Status None
A Button 9 *21 Blank Status None
A Button 8 *21 Blank Status None
A Button 7 *56 Direct VoiceMail Status Off
A Button 6 *22 Group Call 770 Status None
A Button 5 *22 Group Page 799 Status None
A Button 4 Loudspeaker Page
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -D Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -D Status None
A Shared System Access:

 

[tdaugirdas]

You put the cover button on the wrong phone. You need to put a Primary Cover button for ext 260 on extention 264. You did the opposite (you put a cover button for 264 on 260).

You also need to change the Primary Cover button to delayed ring - instead of immediate ring. After you do that it will display as Primary Cover 260 - D, instead of I.

To do so, after you program the primary cover button for 260 on ext 264 - touch that same button (primary cover 260-I)again, then press list feature, scroll to ring options, choose one line, enter, delayed ring, enter.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[tdaugirdas]

Oh - and change the SA-Ring and Voice buttons on ext 264 back to immediate ring - those did not need to be messed with.

Tom Daugirdas,
President
STCG, Inc.
stcg.com