Delayed Ring Timer

[davidwalters]

I checked the docs but I could not find it. I thought that there was a SW revision that allowed the DELAYED RING feature timer to be adjusted. Right now it is about 20 seconds or about 3 rings. Does anyone know if the time in seconds ms can be changed. This customer is missing his CID information because his staff is picking up to fast before the CO sends the info between the first and second ring and he can't seem to get them to wait. Or is there any programing tricks you have used to overcome this problem? Other than that they love their Partner system

 

[TouchToneTommy]

No, the delayed ringing on a station is fixed at 4 rings. You're probably thinking of the VMS Hunt Delay, which used to be fixed at Immediate (2 rings) or Delayed (4 rings) before the auto attendant answers. That was changed on a per line, per mode, basis of 0 to 6 rings. If the auto attendant answers first, you would set it to 2 rings to capture the CID, but put the phones on NO ring, so you don't hear them before the AA picks up. Since the phones are ringing first, and the AA is delayed for backup, it's a personnel issue, not a technology issue.

 

[samhuangavaya]

You could set the customer's phone to immediate ring, and set the staff to delayed ring, which would give him plenty of time to read the caller ID.

First go to extension 10 or 11.
Press "Feature + 00", then left intercom twice, then right intercom once. This will bring you to Central Telephone Programming. From here, enter the extension you want to change the ring on. Now you can simply press each line button until you reach the desired settings.

This video tutorial might help:

http://www.youtube.com/watch?v=r-30pjPB8nM

 

[samhuangavaya]

Edit: Now with that method, your staff would only get two rings to pick up before voice mail or AA picks up (assuming you have it set on 6.. if not, change it). It shouldn't be a problem since you said they were picking up before the second ring.

It's a workaround- it's not perfect, but it works!

 

[davidwalters]

I'm not sure what you meanby ser the staff to delay ring.. If you mean tell the staff to wait until the caller ID appears with this customer there boss screens out that he wants that phone picked up on the first ring. the actual handset ring anywa he's just one of those difficult people that doesn't understand the limitations of the technology

 

[TouchToneTommy]

Well, then put all of the phones on delayed ring, and tell them to pick it up as soon as it makes an audible ring. However the call will be there flashing red for the length of 4 rings to the caller, but the CID will be captured.

 

[samhuangavaya]

Yes, as TTT said. Set them all to delayed ring, except the owner, who you should set to Immediate Ring. That way he will have 4 rings to read the caller ID.

And by "delayed ring", I mean turn on the setting that makes the phone not ring until after the line gives 4 rings.

 

[davidwalters]

The boss wants the calls picked up no more than 2 rings but the staff is answering before letting the CID info. display.

 

[TouchToneTommy]

OK, there's no way to satisfy you or your customer.

Replace the system with an IP Office, which will not present the call to the phones until it receives either CID or the 2nd ring.