Delayed Messages on Call Pilot 100

[NiceRing]

Help!! My busiest client, (bankruptcy lawyers), have a CICS with a Call Pilot 100. I do not have the software versions available right now but I will get them.
The Call Pilot has a Call Center and the system shows between 200 and 300 calls a day. The problem is that some of the voicemails are not showing up in this one particular users mailbox until a few days later. She checks her mail religiously, I spend a lot of time at this site and I know this to be true. For example today she had checked all her mail before lunch and then came back after lunch and had 16 emails dating back within the last 4 days. Most of her calls are very time-sensitive due to lawsuits, etc. This is not the first time she has had this complaint. Her previous complaints have been almost identical to this one but it is definitely an intermittent problem. None of the other 15 or so users has reported this to me before. She is pretty upset. Any suggestions?
She is just has a subscriber mbox 22, she is an agent in the Call Center but rarely logs in to pick up calls, nothing particularly different with her programming.

 

[luv2ski]

The voice mail will not deny leaving a msg but if mb is full it will not deposit it in mb until msg's are deleted and there is room.. U could try and change the total msg time in cos and see if that works.

6 months until ski season starts...sadly i must resign myself to the warmer weather"this will include a normal 8-5 work day, 5 days a week"

 

[allworxguy]

Don't use MB 22. It should reservered for the sys admin.

Marv

http://www.telemarv.ca

 

[cook1082]

Also check the gen delivery it will fill up and take all the message space on the Call pilot.Even if it is not assigned to a phone.

 

[NiceRing]

All good advice. I will try this stuff out today. A little clarification on not using the system admin box.how does it affect the system to use this as a subscriber box?
Thanks.

 

[NiceRing]

I forgot to say that I do have the Gen Del box disabled. If other boxes are full, will it not deposit those messages in different boxes.?? Does that make sense? in other words, if mb25 is full can it affect mb22??

 

[allworxguy]

Soor my mistake I wasn't thinking and confused it with MB 12.

Even though the GDM is disabled there may be messages in it (seen this before). Try to log into it. Full mailboxes makes memory scarce and causes problems. Sometimes a simple reboot will clear lost memory clusters.

Marv

http://www.telemarv.ca

 

[NiceRing]

Thanks. It was a COS issue. Wrong one for someone who gets so many messages a day.