Delayed Message Delivery

[jsaad]

We have a NAM 4.0 (copper, 8 channels) on a 8x24 DR5.1. Users are complaining of receiving voicemail messages that are old. Basically, they check their mailbox at noon, no new messages, they check again at 3pm, and there are messages from 10am.

I went through the system logs, some of the logs say:

"Enough Memory S9", when i select time, the times for these events are always 06:01 and 18:01.

any ideas

 

[curlycord]

Vmail sends a signal to the set indicating they have a message, if all ports are busy it cant send the message so it tries later, sometimes later it is once again too busy.
Double check in F915 and go to port status and observe.
. indicates ports, you should have 8 unless they are busy you will see a C.
If all seems ok reboot NAM!

Just an idea tho!

 

[cheeses]

This happens more often than you think. Nortelgirl? suggested making sure at least 1/2 your vmail ports are set up for outgoing as well. (Message for you is an outgoing message).
Check affected users voicemail activity. One of our users was sending groupmail to 250 users and his delayed message occurred after he had sent these messages. He stopped sending groupmail and now has no problems.
Make sure user has more than 1 intercom button.
Re-boot
re-boot
re-boot
Just my two bits

 

[jsaad]

it's an 8 channel copper nam. we had 1 channel for outcalling. i changed it to 6 channels. and yes, they use group lists quite often, i can't tell them not to use group lists.

 

[HUCHIMAMA]

i had a similar problem i was fine on memory aswell from what it said, but that was not true. have evyone delete played messages (saved) and reboot. this should help, atleast it worked for me. good luck

kgrant

 

[jsaad]

Kgrant,

so you needed to add more memory (RAM)? where did you get it?