DELAYED MESSAGE DELIVERY

[klh456]

I have one user who is seeing a huge delay in his message delivery. It will sometimes take up to 24 hours for a message to be delivered to him. Since it is only this one user I suspect it is something in his setup but not sure where to start looking. Any suggestions? This is using Notes client 5.0.11.

Thanks.

 

[AmazingDominik]

Hi,

This user is possibly looking at a replica that is not on his home/mail server.

To solve:

1/
Look in the Domino Directory (Address Book) and open the persons document. Check the home/mail server and see if it is correct.

2/
Now open the client on the user his computer. Open the location document of the user and see if it mentions the same home/mail server.

3/
Look at the mailbox of the user and see if he access a replica on this home/mail server and not a local replica or a replica on another server that only replicates every 24 hours.

4/
Check if low priority mail routing is enabled on your system.
Maybe some messages are delayed on purpose because an administrator set a low priority schedule for certain messages.

If none of this is the cause, and this happens only occasionally with a message then you might need to check for a refresh problem and you will need to rebuild the views, compact the workspace, delete the cache, etc. Let me know if you need further help on this.



Kind regards,

Dominik Malfait
dominik@amazingit.com

http://www.amazingit.com