Delayed Call Handling???

[NyghtTech]

Can someone please post a direct set of directions on how to set up my Merlin Legend System up for Delayed Cal Handling.Iahve Merlin LEgend R7 V14.2,MerlinMail R3.

 

[tdaugirdas]

I assume you want a delay in when the voice mail AA answers a line after a certain number of rings - opr are you looking for something else?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TheDoz]

Assigning Outside Lines or Pools to Delayed Call Handling Calling Group: The Receptionist answers all calls and if she doesn’t answer call after a certain amount of time calls are routed to the Auto Attendant Service Greeting.
With Delayed Call Handling, incoming calls ring at a Direct-Line Console (DLC)
System Operator’s telephone. The DLC System Operator provides assistance or
transfers the call. When calls are not answered by the DLC System Operator, the
MERLIN Messaging System answers the call after a specified time and the caller
receives Automated Attendant Service.
To arrange Delayed Call Handling, select a Calling Group Extension (for
example, 791) that has no members (referred to as a phantom Calling Group).
Program the lines assigned to the buttons on the DLC System Operator position
to ring directly into the phantom Calling Group. Assign the MERLIN Messaging
System Calling Group as the overflow receiver for the phantom Calling Group.
Change the factory setting for the Number-Based Overflow from 1 to 99 calls and
set the Time-Based Overflow threshold to the appropriate setting (approximately
5 seconds for each ring). For example, if you want a call to ring at the DLC
System Operator’s position 5 times before being transferred, set the Time-Based
Overflow to 25 seconds.
With this delayed call arrangement, calls ring at the DLC System Operator’s
telephone and at the phantom Calling Group. If the System Operator does not
answer a call within the amount of time programmed as the overflow threshold,
the overflow coverage for the phantom Calling Group sends the call to the
MERLIN Messaging System Calling Group. The mailbox you create for the
phantom Calling Group provides the Automated Attendant Service.

Assigning Outside Lines or Pools to Delayed Call Handling
Calling Group
When setting up the MERLIN Messaging System for Delayed Call Handling, first
select an unused Calling Group extension (for example, 791) with no members
(phantom Calling Group). Next, use this procedure to program the outside lines
or pools assigned to the buttons on the DLC System Operator position to ring
directly into the phantom Calling Group.
Menu>Sys Program>Start>Extensions>More>Grp Calling>Line/Pool>Enter extension of the Delayed Call Handling Calling Group 791 press Enter>Enter Line/Trunk or Pool number 801, 802, or 70 etc.
Next: Provide Overflow Coverage to the Merlin Messaging System for the Delayed Call Handling Calling Group.
Menu>Sys Program>Start>Extensions>More>Grp Calling>Select Overflow>Enter Extension number of Delayed Call Handling Calling Group 791 press Enter>Erase current overflow receiver extension, if assigned Drop>Enter 99 (Default is 1)press Enter>Select Time-Based Overflow>Erase the current time setting press Drop>Enter the number of seconds (0-900) usually set at 12 (approximately 5 seconds for each ring) press Enter>Exit.
Next:
Creating an Automated Attendant Extension for the Delayed Call
Handling Calling Group Extension
After you assign lines and set up coverage for the Delayed Call Handling Calling
Group, you must assign the extension 791 for the Delayed Call Handling Calling
Group as an Automated Attendant extension in the MERLIN Messaging System.



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