I have a BCM 400 install coming up. The customer has a Lucent (perhaps Partner?) key system. The way he has the Lucent set up now, if the bosses' phone rings and he isn't there, his secretary will answer it. If she isnt there the call forwards to two other people who answer it. If they aren't there it goes into the bosses voicemail. Lucent calls this the "coverage" feature? Anyway, the first part is easy, just stick a Answer DN on the secretary's phone. Fine. The question is how do you get it to the next 2 AFTER the first secretary does'nt answer it? Yes, I could put a answer DN on all 3 phones, but then they will all ring when his(the boss) phone rings all at the same time, which the customer doesnt want. Maybe a hunt group would work, but I have to get the call to the bosses voicemail if the call isnt answered...Any ideas?
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Delayed Call forwarding...can it be emulated in the BCM?
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