Delay Ring teansfer

[PhoneDoctorLV]

On site now and for the life of me I can not remember how to program DRET Delay Ring Transfer.

The shared tennant set up here needs to have the 20 or so seperate lines ring to the recp. after a few rings and who is calling on her display. Usually it has an > then the name of that line ringing in.

The on line manual I use at pdf.textfiles.com show it to be located on page 200 but it is not there when I go to that page.

Thanks!

 

[PhoneDoctorLV]

I am sorry I meant "Delay Ring Transfer". Would a HUNT GROUP work better for this application. Each station user does have their own VM answer if the Recp. does not answer.

 

[RikRodgers]

What system model and sw are we talking about?

 

[PhoneDoctorLV]

MICS 7.0

 

[curlycord]

DRT is under SystemProgramming/FeatureSettings or Configuration/Misc

Sounds like an odd setup, if you explain the setup then we could suggest on HG's.


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curlycord

http://www.curlycord.com

 

[curlycord]

Then SystemProgramming/FeatureSettings


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curlycord

http://www.curlycord.com

 

[PhoneDoctorLV]

7324 has all loop lines displayed on them as well as all 7208 sets on two CAP's so recp. can see who is calling and when to answer. Most of the tennants are counclers in a 1 or 2 man size office. There are about 20 offices total with about 1 line loop line per office.

Each tennant is using the NAM's VM after 4 ring counts.

I want to be able to DRT after about 2 rings to the recp. but if she does nto answer i want the tennants personal VM to still answer the calls.

I also want to show on the recp. 7324 display what tennant line is ringing in. I currently have each set and line ID with the tennants name.

I am concerned that once the line is DRT to the recp. at X-2000 they will get the recp. VM which answers after 6 rings.

Any suggestions for the best set up.

 

[curlycord]

What happens if you make the Prime set of that target the DN you want vmail to answer?

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curlycord

http://www.curlycord.com

 

[cook1082]

Try entering in the call forward of the users phones the recepts DN and have the fwd set to 2 rings I think that it will go back to the forward dn VM.

 

[tcolca]

This should work:

On the recpt DN, 'Line Access/Line Assignment' assign each DN's target line to 'appr and ring'.

On each individual DN, 'Terminals and Sets/Capabilities/FWD No answer', assign the voicemail DN to 'FWD To:' and set FWD Delay' to 4 (I believe you stated that this is the way you have it set).

As long as the individual DN's FWD Delay is less than the receptionist's FWD Delay, you should not have a problem with the calls going to the DN's voicemail.

This should work for all incoming DID calls.
However, if you need this same setup for people calling internally (calling DN directly), or if calls are transferred from an auto attendant, this setup will not work unless 'answer DNs' are also programmed on the recpt DN.

I hope this helps.

 

[tcolca]

I just changed skillset DN.
Changed the target line prime to skillset DN.
So far, every test call I've made has been ok, but this has been an intermittent problem. Time will tell.
Thanks again!

 

[tcolca]

ooops! sorry, wrong thread. disregard that last entry.

 

[PhoneDoctorLV]

Thanks. I trial this on Friday and le tyou guys know.