Delay in outgoing calls

[eniyamath]

Hi
I have upgraded hipath 4000 v 5.0 system to Hipath 4000 v 6.0 system.
I am facing call delay problem in all outgoing trunk calls from 25 to 30 seconds.
What could be reason any one have idea please guide me to resolve the issue.
Thanks.

 

[donb01]

If this were MY system, I have some of my trunk groups at my remote sites set up so they will first dial out the trunks at their own site, but if that fails there is a second route element that will send the calls across the network and out the main site. There is an initial delay in that situation until the primary trunks time out - I'm not sure it's as long as 25 seconds, but it's been a while. I would look to see if your routing includes overflow to a second trunk group if the primary fails - that would be my first guess not knowing your system. Note that because in my situation the calls actually go out, but just have a delay, I actually have special fault codes set up to monitor the trunks at the remote site and if they fail that will generate a major alarm. Otherwise it might take a while to realize the primary trunks went down until the outside customers start calling one of the other locations complaining they can't get through....


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[sbcsu]

Try pressing # at the end of the dialled number to see if you get through quicker.
Are your trunks ISDN or Analog
Setup a tester for each if possible.
If not setup an analog phone and test, setup a test ISDN route with just something like 8-X in the LDPLN
Try dialling out using that method, if quicker then it is your programming, if just the same then contact the carrier.

 

[eniyamath]

Dear SBCSU /DONB01
in this system there are two three types of trunks are configured.
1.Analog DID/DOD R2 signalling trunks .We have no ISDN here so we are using signalling card SIUX2 with DIUN2 cards for R2 signalling
2.SIP trunks from the same service provider but it is fast ,we are getting ring back tone immediately after completing the last digits.
3.Analog trunks normally they ate not using here.
Thanks

 

[eniyamath]

I have put a real time simple trace and the delay is from the SIUX2 and SIUX3 cards.

 

[sbcsu]

Try pressing # at the end of the dialled number to see if you get through quicker.
If it does then you could amend your LDPLN entries.
Also recheck the timers from the old working system to see if they are the same on the newer system

 

[eniyamath]

I restarted the system and the time delay reduced from 25 seconds to 8 seconds and it is a normal delay i hope.
I tried with # and no any change in delay.