delay call handling with pri and qcc operator

[tkoon]

Have a customer that has pri with one qcc operator. They want delay call handling after 4 rings to go to auto attendant. I have built a mfm station 7300 and assigned the pri pool to it, pool 70. I have set the pool for delay ring and built ext with auto attendant class of service 15 within the merlin mail. Can only get night service to work by building night service group and assigning 7300 to it. Press night service calls go to auto attendant but when turn night service off calls ring no answer at qcc operator. Any help would be appreciated. Thanks in advance

 

[merlinman]

Well, usually PRI points to EXTENSIONS, not lines.

So, how is your PRI set up?

Can you print & post?

 

[tkoon]

Slot 6 Switch: 5ESS

System: By line

BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
1 6 CallbyCall By Dial Plan

Channel ID: 23 22 21 20 19 18 17 16 15 14
13 12 11 10 9 8 7 6 5 4
3 2 1

Line PhoneNumber NumberToSend
817 8102301266
818 8102301266
819 8102301266
820 8102301266
821 8102301266
822 8102301266
823 8102301266
824 8102301266
825 8102301266
826 8102301266
827 8102301266
828 8102301266
829 8102301266
830 8102301266
831 8102301266
832 8102301266
833 8102301266
834 8102301266
835 8102301266
836 8102301266
837 8102301266
838 8102301266
839 8102301266

Network Selection Table

Entry Number: 0 1 2 3
Pattern to Match: 101**** 10***

Special Service Table

Entry Number: 0 1 2 3 4 5 6 7
Pattern to Match: 011 010 01 00 0 1
Operator: none OP OP OP/P OP none none none
Type of Number: I I I N N N N N
Digits to Delete: 0 0 0 0 0 0 0 0

Call-By-Call Service Table

Entry Number: 0 1 2 3 4
Pattern 0: 0
Pattern 1: 1
PRI INFORMATION


Pattern 2: 2
Pattern 3: 3
Pattern 4: 4
Pattern 5: 5
Pattern 6: 6
Pattern 7: 7
Pattern 8: 8
Pattern 9: 9
Call Type: BOTH BOTH BOTH BOTH BOTH
NtwkServ: No Service
DeleteDigits: 0 0 0 0 0

Entry Number: 5 6 7 8 9
Call Type: BOTH BOTH BOTH BOTH BOTH
NtwkServ:
DeleteDigits: 0 0 0 0 0

Dial Plan Routing Table

Entry Number: 0 1 2 3
NtwkServ: Any service
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:

Entry Number: 4 5 6 7
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:

Entry Number: 8 9 10 11
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:

Entry Number: 12 13 14 15
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:

 

[merlinman]

Will look into this, however, Your PRI incoming routing is NOT.

That is, it is not set up to do anything.

What digits are you receiving?

What is your Dial Plan (123, 1234, ???)

Am I correct in assuming that all calls come to the OPERATOR, with the display showing:

COVER DID # ?

It may not necessarily be that way, but I see no routes set up here.

(Of course, some set ups can work like this, but as you try to do the routing you are talking about, changes will need to be made.)

Let us know.......

 

[tkoon]

The co is telling me they are sending 4 digits, digits being 1266. My dial plan is 3 digit and yes on the operator's display it does say cover did#?

 

[merlinman]

Take a look at this thread, and my last few answers.

thread689-1239984

 

[tkoon]

Thanks for the responce merlinman. I have not been able to go to the site to try this. So if I am following this right, if I build a dial plan routing table say 1. For expected digits enter 4. Pattern to match(1266) which is the digits being sent. Digits to delete 4. Then enter 7300 under digits to add with 7300 being the auto attendant extension that I have set up in the merlin mail.

 

[tkoon]

Should have asked in last reply. If this will work and I do change this will this have any affect on my QCC operator receiving incoming calls before being routed to 7300. Thanks again!

 

[merlinman]

Well, let me ask this one simple question:

Why do you have a QCC?