Delay Auto Attendant - Voicemail Pro

[cidrain]

Hi.

I have an IP Office 500 with Voicemail Pro. I'm trying to have
all incoming calls come to my receptionist first and upon no answer, be sent to my Auto Attendant. Any idea on how to accomplish this?

What I've attempted to do is have my incoming line go to a hunt group. This group only has my receptionist, I have an overflow group with a single user, this user will unconditionally forward to the AA via a shortcode.

I can't seem to get this shortcode to work right. What is the syntax it should be; noting that this is a voicemail pro AA and not the embedded voicemail AA? Thanks

 

[Bas1234]

Use the announcement tab on the user or huntgroup, then in VMPro copy the AA menu to the user or huntgroup Queued action.

In the announcement tab;

tick announcement on > untick repeat and 2nd announcement

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It works! Now if only I could remember what I did...

Dain Bramaged
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[amriddle01]

As Bas said, or put the call flow in the Reception Groups leave action and it will hit it after the VM answer time expires

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Leave start point sorry

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Bas1234]

If you use Voicemail like amriddle mentioned then it will stop ringing, selecting announcement then it will stay ringing and can be picked up before they have made a key press. So it's up to you.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
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