definity/si shutdown problem

[slovic]

Hi, everybody.

We have system Definity SI (release 9.2) that shutdowns from time to time without explanation. There is no pattern to it. We changed power supply and it worked fine for three months but then it started happening again.
System just goes down while the power switch is still on, and the power is still connected (We checked power and changed couple of UPSs).
There are no alarms on system.
Has anyone any idea?
Is it connected with the cabinet somehow?
Could this be a software bug? Or maybe processor issue?

Thanks

 

[nohuhu]

slovic,

firstly issue an "disp initcauses" command and see how these shutdowns were performed. if there's nothing criminal, contact avaya. i suspect there's some hardware problem.

 

[mikeydidit]

You can also issue the "test enviroment long" command to see if any of the power supplies have faults.

"You don't stop playing because you get old. You get old because you stopped playing."

 

[mikeydidit]

Did you get this resolved?

"You don't stop playing because you get old. You get old because you stopped playing."

 

[slovic]

We tried with "disp initcauses", but nothing there that could help... With "test enviroment long" same thing, appears ok, no indications...
We will try with replacing Si cabinet, processor board...

 

[orypecos]

ARe your filters clogged?

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[slovic]

Hi orypecos,

You are wright! Filters were clogged...

Thanks to everyone...

 

[mikeydidit]

The filters are bought from Antronix
336-272-0878
Our contact person is Jeff Anderson
PN. UAF-217 our price is $9.77 each. (For large cabinets)
P.N. UAF-241 our price is $10.60 (For SCC cabinet in W&C building.)


This is who we use for our filters. The PN above are for the G3R cabinets. Give them your dimensions for the G3I and they can send you out some. The book says to replace these at least once a year, but I replace ours every 6 months as part of our maintenance routine.

"You don't stop playing because you get old. You get old because you stopped playing."