Definity MCT-CTRL

[BeachBumTech]

I have two stations with control buttons and both are stuck in the flash mode. I have dialed the de-activate code from each and get the beep. But the control light stays flashing. While they are on of course, I can't get any caller ID info for inbound calls to these two stations.

Any suggestions for something I may have missed?
Also, can't edit either stations MCT buttons or the MCT Group due to the "object in use".


Thanks for the help.

Lee

 

[AvayaTier3]

Notes for testing mct activation / deactivation:

The 01 in the Trace_tbl at offset 0xb4 for any of the 16 records indicates that
the mct-act has never been acknowledged by the mct-controlling station for that
trace request. In the above example 2 stations have not been acknowledged.

activator 1 presses mct-act (flashing) .
on controller set - mct-ctrl (rings once then flashing).
activator 2 presses mct-act (flashing) .
on controller set - mct-ctrl (rings once continues flashing).

controller has not pressed mct-control - mct-ctrl (continues flashing).

when controller presses mct-ctrl the first time activator 1 mct-act (steady led)
and controller set mct-ctrl (continues flashing).

pressing mct-ctrl repeatedly steps through display info for the traced call
activated by activator 1. It will continue to do this until the controller dials
the de-activate code.

Controller goes off-hook on call-appr and dials de-activate code and activator 1
mct-act (led goes dark).

when controller presses mct-ctrl now, activator 2 mct-act (steady led)
and controller set mct-ctrl (stops flashing and goes steady).

Controller goes off-hook on call-appr and dials de-activate code and activator 2
mct-act (led goes dark) and controller mct-ctrl (led goes dark).


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
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