sjw3140
IS-IT--Management
- Apr 7, 2004
- 44
Hi,
Is it possible to transfer a customer to a skill(queue) but while you are transferring you can go back to the customer and explain that there is a queue and they will have to wait, so we can offer the customer other forms of contact (i.e Advise of Fax Number, E-Mail Channels etc..) but in the background call must be still queuing ?? My thoughts are to put Announcements into the vector offering other forms of communication.
Sorry sounds a bit all over the place...
Any thoughts ?
Regards, Steve.
Is it possible to transfer a customer to a skill(queue) but while you are transferring you can go back to the customer and explain that there is a queue and they will have to wait, so we can offer the customer other forms of contact (i.e Advise of Fax Number, E-Mail Channels etc..) but in the background call must be still queuing ?? My thoughts are to put Announcements into the vector offering other forms of communication.
Sorry sounds a bit all over the place...
Any thoughts ?
Regards, Steve.