Definity Audix - Remote Access HELP! 1

[marbear]

I'm very new to Avaya PBXs. We have lost our modem connection to our Definity Audix. I know when you are physically at the Prologix system and have logged in, then you press Control + Enter (on numeric keypad) to change to the Definity Audix system. Is there anyway I can do this remotely from my own pc through terminal emulation? I have tried to duplicate this key combination but I'm unsure what the combination is sending to the system.

Any help is greatly appreciated! Thanks!

 

[phonesrus]

When you are onsite you are connected most likely to a 715 SAT (system administration terminal) that has dual inputs, hence the ability to shift inputs. Remotely you will have to have dial access. I would be inclined to reboot the Audix on site a couple of times, the usual cause for a modem lockout is because the system messages and other issues are hosing up the system. Annie is a good girl, but she needs help taking out the trash every 3 or 4 months.

 

[mikeydidit]

You are soooooo right phonesrus. LOL



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