Default Skillset

[IWIF]

I have a Symposium report - Agent by Skillset- and the skillset is labeled as "Default ACD" on the report. How can I determine what this default acd is? Is this the DFDN of the phone sets?

Thanks.

Rob D.

 

[captaingadget]

There are two defaults in a Symposium set up. The DFDN is the default ACD queue set up in the Meridian and is used only if the Symposium is not operating. Then there is a default skillset, this is used if a call comes to the end of a script and has not been queued or treated in any way. The call will queue against the default skillset.

 

[IWIF]

That makes perfect sense, we are getting ready to announce that we are going to record calls and did not want any customers to slip by the greeting announcement stating that...

Thanks !!!

RD