Default Skillset Activity Code...

[dehlert]

We made a change on Friday evening in which we changed two skillsets' default activity code from '0' to '53' and '54'.

When running a Activity Code by Agent interval report, we are not seeing the new activity codes today but seeing the '0' value from last week.

I checked the configuration and could not see anything wrong. I didn't think we would need to restart anything for these changes to take affect.

We are running Symposium 4.5 with Web Client 4.5 SU-05 with the following updates:
NN_SWC_4.5_SU_07 5/10/2007 10:36:52 AM
NN_SWC_4.5_SUS_0701 9/6/2007 9:29:53 AM

Any help or assistance would be appreciated.

David Ehlert
County of Fresno
IT Analyst - Communications

 

[aperez54]

The help file says that you cannot 'change' the activity code number. You must delete it first then create a new one with the correct or desired activity code number. Perhaps the 'older' activity codes haven't been deleted yet?