Default settings on a color printer not being used

[meryls]

Using Crystal 9 from a VB 6 program, we have seen that sometimes a report which shows up with color on the monitor and is then sent to a color printer prints in black and white. The default settings on the color printer are to print in color, but the report ignores that setting.

Has anyone seen this type of behavior? What could be causing it?

Thanks!
Meryl Smith