Default Settings for IP Phones

[GTexx]

I believe I saw this question before but I can't find it in the forum
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Is there a way to flash/restore an IP Phone to the factore default settings. I want to remove Node/TN/IP Network information from phones that are returned to distributors.
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[guycable2]

**RENEW <MAC Address> ##

 

[GTexx]

I am not sure what do you mean by renew <mac address>, is there an option on the IP Phone to do that. (We have 2004, 1100 series)

 

[bigindian65]

I have not tested this, let me know if it works, thanks


I know I’ve been asked this question quiet frequently and I finally got around to digging up the answer. Here are the details from the Nortel technical configuration guide with a few grammar changes and some formatting thrown in.

You can factory reset a Nortel IP phone that is already running UNIStim firmware release 3.0 or later. You will need to be running the following firmware at a minimum for this procedure to work;
IP 1110 (0623C6E), IP 1120E (0624C6E), IP 1140E (0625C6E), IP 1150E (0627C6E), IP 1210 (062AC6E), IP 1220 (062AC6E), IP 1230 (062AC6E), IP 2001 (0604DCD), IP 2002 (0604DCD), IP 2004 (0604DCD), and IP 2007 (0621C6D).

The UNIStim firmware release 3.0 for IP Phones introduces the ability to restore an IP Phone to a “factory default” configuration. This can be useful when redeploying an IP Phone from one location to another, when starting to use an IP Phone with unknown history, or to reset to a known baseline configuration.

With UNIStim firmware release 3.0, and greater, the following keypad sequence is used to reset all provisioning parameters to a “factory default”:

[*][*][7][3][6][3][9][MAC][#][#]

Where the MAC corresponds to the MAC address of the IP Phone which can be found on a label on the back of the IP Phone.

Since a MAC address can contain the letters A through F, the letters A, B and C can be entered via the [2] key on the dial pad, and letters D, E and F can be entered via the [3] key.

For example, an IP Phone with MAC address 00:19:E1:E2:17:12 would be reset to “factory default” when the sequence **73639001931321712## is entered on the keypad.



Mato' Was'aka

 

[GTexx]

Thanks for the info. I will try it and let you know how it works out.

 

[guycable2]

Sorry I was in a hurry when I posted before. 73639 = RENEW it's easier to remember that way.

Great post bigindian65.

 

[gwebster]

Correction to bigindian post... The key sequence does not work on IP Phone 2001/2002/2004. This is corrected in later Nortel documentation.

 

[GTexx]

I tried it and it seemed to have worked. You have to enter the sequence while the phone is booting (tut tuh dah). It's hard to confirm if everything is removed from the phone. I let the phone boot after completing the process, once it got to the NODE prompt I was able to verify that the TN and NODE ID was removed. Since I had to put the phone back on the network for it to boot I can't confirm that the Network configuration was removed. It did get back the same IP address based on the DHCP policy/lease time. So I rebooted the phone and completed the sequence again. I am going to try to find an external power supply to power the phone while it's not on the network and verify the configs. is removed (Model phone I test with was an IP 1120E running -C6R firmware)