default recipient policy not applying

[crabby117]

What are some reasons that the default recipient policy would not apply to newly added users? We have only one recipient policy, the default. The last handful of users we've added over the past few months in Active Directory, have not gotten any of the email addresses in the recipient policy, and there are 3 addresses. They get no addresses at all, even though when creating the user the box is checked for creating an Exchange mailbox and the "Automatically add email addresses based on recipient policy" box is checked. We have to go into each user account and manually add the email addresses.

 

[ShackDaddy]

A couple of things. First, there is a known bug related to this that SP2 is supposed to fix. There was a hotfix too, which I've used to solve the problem in the past, but I just spent a while looking for it and wasn't able to find it.

Second, you might just try going into Recipients -> Recipient Update Services and manually fire off the two services there, using the "Update Now" command. Once you've done that, check on those user accounts and see if they have email addresses.

ShackDaddy
Shackelford Consulting