Default Name Priority for a PRI?

[TISTech1]

I found this in the help file for SIP trunks

Default Name Priority: Default = Favour Trunk. Software level = 8.0+.
For SIP trunks, the caller name displayed on an extension can either be that supplied by the trunk or one obtained by checking for a number match in the extension user's personal directory and the system directory. This setting determines which method is used by default. For each SIP line, this setting can be overridden by the line's own Name Priority setting if required. Select one of the following options:

· Favour Trunk
Display the name provided by the trunk. For example, the trunk may be configured to provide the calling number or the name of the caller. The system should display the caller information as it is provided by the trunk. If the trunk does not provide a name, the system uses the Favour Directory method.

· Favour Directory
Search for a number match in the extension user's personal directory and then in the system directory. The first match is used and overrides the name provided by the SIP line. If no match is found, the name provided by the line, if any, is used.


Is there a way to Favor Directory for a PRI line or Analog Trunk?

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[tlpeter]

This is for SIP only because this was a big issue for most of us.
With a PRI you can use a Z in the ARS if you want to send a name or a S to send a number.
This option is not there for a SIP trunk so that is why there is an option to set it for directory or name.


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