Def Audix problem for 1 user

[ABCIP]

i have a v4 si with R4 Def Audix. have a weird problem of 1 extension. the call covers to VM but VM never picks it up for that extension. just rings no answer at the vm, not the extension. yo hear the cover beep. i have rebooted both. removed the station and removed the subscriber but no luck. i know the tranlations are correct.had tier 3 avaya look at the PBX (not audix yet) heres a question though (as i never put a Def audix in frmo scratch). should the 8 ports of the hunt group be in a coverage path that points to the vm hunt group???? we dont do this for Intuity Audix. thought this was maybe part of the problem. it has been this way for years and upon making some simple changes to the user it went haywire. anyone encounter this?

 

[VoipMenace]

normally the ports are part of a hunt group and the hunt group is referenced in the coverage path. Check if the station name is the exact same on the VM and the extension settings on the VM are the same for that extension as all the others.

print out the settings of one that works and check it with the one that does not, also check your licenses , check your COS/ COR of the station

 

[Tich124]

Had a problem like this and had to change the name on the Audix to have the extension number in first before it would work. ie 1234,Joe Bloeg

 

[YIMMER]

Check page 2 on the staion form, compare the setting to a working ext,
If LWC and Audix name is blank or spe this may be your problem
LWC Reception: audix Auto Select Any Idle Appearance? y
LWC Activation? y Coverage Msg Retrieval? n
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? y
Bridged Call Alerting? y Restrict Last Appearance? n
Active Station Ringing: continuous

H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: enhanced Audible Message Waiting? y
MWI Served User Type: Display Client Redirection? y
AUDIX Name: audix

 

[ABCIP]

thanks all. there was a corrupt user that used to have bridged app. of the statin with the problem. removeing it and adding it fixed the problem.