Dedicating Line Appearances to Extensions

[YTCrackerz]

Is there any way to dedicate a line to an extension so that nobody else can use it regardless of how many calls are simultaneously happening? Currently the only fix I have is to start from the bottom of the line IDs (i.e.-Line IDs 801 through 823, so use 823 upward) but if enough calls come in it will still tie up that line. Any ideas? Thanks

 

[1043]

analog or pri lines?

 

[YTCrackerz]

PRI

 

[intrigrant]

Bad luck then.. you cannot do this with PRI

 

[ctvi]

I have never tried it but I find it hard to believe that it cannot be done.

Try this, (back it up before hand...):
Under "line" you can select a specific channel and you can put it in a different line id group i.e. line id group 1. If you look then at the short codes, you will see that 9 is for i.e. secondary dial tone for "line group id" "0". Make a short code for secondary dialtone for another short code and the the dialing plan. i.e *98, secondary dialtone, line group id 1.

http://www.ctvi.com

 

[kmefford]

What ctvi is explainging only works to limit outgoing calls.

The only way to limit what channels are used for incoming calls is to have the service provider change the programming as needed.

Just the way a PRI works.

 

[latitude12]

A couple of things.....

there is no way to limit what channel a call comes in on. Not even a telco can pull a single channel out of a PRI for incoming calls. That's just the way it is.

As far as outgoing calls goes, this is quite funny. Avaya (UK at least) refuse to admit that a single channel can be removed from an outgoing group. They say it cannot technically be done. I laughed when I was told this as I've been doing this for years on numerous other systems. In the Line programming you will notice that you see all 30 (24 in US/Japan) channels listed and they're all in the same OG group. When you change one, it changes them all. What you want to do is make 29 in group 0 and the 30th in group 1 then allow only one user to make a call on group 1. In an early unreleased version of 3.0 Manager allowed this to be done but they "fixed" that. I've made complaints about this directly to them and they say it can't be done. But it technically can be done, they've just got to work out a way to do it. Once they catch up with the rest of the world, you should be able to do this. You still won't be able to stop a call coming in on that channel though.

Hope this clarifies things.

 

[janni78]

You can have your PRI provider restrict what channels calls are coming in on, we had Verizon do this for a customer.

In that case we restricted certain number to come in on the first 20 channels and the rest on the other 10.