Dect Headset issues?

[kwbMitel]

I have a customer that recently installed 20 headsets on their 5330 sets (on 3300 5.0)

5 of the headsets have died due to not charging.

Anyone else seeing this kind of failure rate?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[bobcheese]

was it he headset or the module? I have had a few modules in the past but 25% is a lot. Maybe just unlucky.....

 

[nytalkin]

Are the 5330 older issues? There was a power jumper that needed to be installed to bridge the power to the charging plate.

NO GOOD DEED GOES UNPUNISHED!

 

[kwbMitel]

The jumpers are in place, checked myself to make sure.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

When you say die is it they will not resurrect when recharged?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

*****UPDATE*****

We appear to have isolated the issue. The modular plug that connects the headset cradle to the module is not making a proper connection. If you push the module in and hold it the headset will show itself charging. Let go and the modular plug loses connection.

I bent a paper clip, lifted the spring connections inside the module and voila - issue resolved.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

What no duct tape?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.