Decipher vmail.dat entries - phantom calls after vmail activity 1

[cknipe]

So i've been chasing down some phantom calls that are being placed from the voicemail system: The receptionist that is recieving these dead air calls has taken not of each time that it is happening. The only consistant data I see is the following: Does anyone see anything out of the ordinary from this:

INFO 2403-05 VT_RECDONE:12
09/30 10:40:57 INFO 2403-05 VT_ON:0
09/30 10:41:07 INFO 4729-36 Msg V4ac33574.052 for 7919
09/30 10:41:10 INFO 8483-20 mwi: vb_dial[*907919]
09/30 10:52:20 INFO 2403-07 VT_OFF:0
09/30 10:52:23 INFO 7013-07 Logged in to mailbox 7951
09/30 10:52:23 DEBUG 5300-07 msg=3[9,15,16,40,00000021]
09/30 10:52:23 DEBUG 5300-07 msg=4[9,18,12,30,00000021]
09/30 10:52:23 DEBUG 5300-07 msg=9[9,23,17,56,00000021]
09/30 10:52:23 DEBUG 5300-07 msg=14[9,25,12,31,00000021]
09/30 10:52:23 DEBUG 5300-07 msg=6[9,28,12,12,00000021]
09/30 10:52:23 DEBUG 5300-07 msg=1[9,30,10,29,00000001]
09/30 10:52:23 DEBUG 5300-07 vtmsgcheck=0[msg7951.vox,6]
09/30 10:52:23 INFO 5932-07

The operator that is recieving these calls is at ext 0500. we are running an MXE on code 9.0 UR3 with embedded messaging. thanks in advance.

 

[IrwinMFletcher]

09/30 10:40:57 INFO 2403-05 VT_ON:0 [<----VM port closed]
09/30 10:41:07 INFO 4729-36 Msg V4ac33574.052 for 7919 [<----message for mailbox 7919 saved]
09/30 10:41:10 INFO 8483-20 mwi: vb_dial[*907919] [<----setting MWI for extention 7919]
09/30 10:52:20 INFO 2403-07 VT_OFF:0 [<----VM port opened]
09/30 10:52:23 INFO 7013-07 Logged in to mailbox 7951 [<----someone logged into mb 7951]
09/30 10:52:23 DEBUG 5300-07 msg=3[9,15,16,40,00000021]
09/30 10:52:23 DEBUG 5300-07 msg=4[9,18,12,30,00000021]
09/30 10:52:23 DEBUG 5300-07 msg=9[9,23,17,56,00000021]
09/30 10:52:23 DEBUG 5300-07 msg=14[9,25,12,31,00000021]
09/30 10:52:23 DEBUG 5300-07 msg=6[9,28,12,12,00000021]
09/30 10:52:23 DEBUG 5300-07 msg=1[9,30,10,29,00000001]
09/30 10:52:23 DEBUG 5300-07 vtmsgcheck=0[msg7951.vox,6]
09/30 10:52:23 INFO 5932-07

[The last messages say that mailbox 7951 had 6 messages in it when they logged in]

Nothing will tell you who called, just what mailboxes were called, if you what to know the 'who', turn on SMDR.

 

[kwbMitel]

There are 2 things I now do as standard on all my systems to avoid phantom calls to switchboard.

1) - Do not enable Multiline Set On-hook Dialing in the COS of the VM Ports.

2) - Disable Message Notification for all mailboxes.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[cknipe]

Thanks kwb. I recieved info from this user that they have not experienced the issue since I made that COS change

 

[kwbMitel]

Not Surprised.

This has always been an issue with Set Emulation integrations on Mitel. The set sometimes needs to go off hook for softkey access and issues can occur if the phone gets dialtone. The set emulations know enough to select the prime line key when dialing is required.

The documentation for the SX-200 embedded mail highlights that the equivelent option for that system needs to be disabled (Expand set and set line selection to Manual)

The 3300 default options for Voicemail should not have this option either.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.