Dead Phaser 860 [help please]

[MichelLopez]

Hello,

Until yesterday I was using my 4 years old phaser 860 (with duplex, hard drive and supplemental tray) without problems but somehow I needed to change my IP configuration using the web interface.....

It went almost ok because I can ping this new IP, but now the printer front panel only display "Xerox" and the web management say "Unavailable: PostScript Initializing" and of course no more printing.... The warming up sequence does not start anymore....

Listening to some strange noises coming from the original hard drive, when I moved it, it seems to indicate that it could be the problem.

I've just found in my spare parts a working tohiba 2 1/2 drive that can be connected instead the seems to be faulty one, but the printer is still blocked ...

Researching old post about disk initialising directed me to "HD.exe" (INITDISK.PS and FRMTDISK.PS), but since Postsript is not working I've no idea how to deal with those files....

Any help would be great ...

Thanks in advance ...

ML


Nota : using dip switch 1 just go to a
"Idiags 14.36.1
Initilising."
but nothing more ...

Trying to use dip switch 4 to reset give nothing more also...

 

[marty5261]

If the hard drive is the problem, you can easily determine by removing it and seeing if the printer boots up and prints. If the printer does not boot with the hard drive then you will not be able to use the HD.exe snippet because it will never accept it, also the snippet will wipe all the info from the hard drive. It sounds like your hard drive or the board that is part of the hard drive assy is bad in which case the only way to get back to the way you were is to order the hard drive assy from xerox or use the printer without the hard drive.

 

[MichelLopez]

Thanks for your explaination.

But unplugging the hard drive change nothing.
The printer won't boot.
(maybe some config to change somewhere ?)

Plugging another drive not working also.

Maybe this system cannot boot without the hard drive (it is a model that came directly with duplex and hard drive) ?

Thanks

ML

 

[marty5261]

If the printer will not boot without the hard drive then you probably do not have a HD problem. There are a number of problems which can cause the printer to keep from booting and hang at the "xerox" splash screen, the first of which is the main board or components on the main board. Also the printhead has been known to cause that problem you describe.

 

[MichelLopez]

ok for that.

Any idea how to diagnose what need to be look at ?

any first step to try to cure this endless "postscript intialising" situation ?

(But my first fact was that the crazy noise that my hard disk do went it is shake seems to be a usual clear sign a failure...)

Thanks one more time ...

Ml

 

[MichelLopez]

just to had something else, any idea about what has been the first step in my failure history, was that everything was working fine until I had to do a reset using the web management (after changing the IP..)

I still have access to this web interface but that where I can see this unavalaible message ...

Thanks

Ml