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Dead Air in Queue

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Shivrohi

Shivrohi

Technical User
May 22, 2020
103
CA
Hi Everyone

Thanks all in advance !!
Can some one please help me in the following issue and tell me where and how to make any change ?
We have AACC, Call Pilot, CS1000 in our environment.

=====
Issue
=====
Our queue is busier now that I am down a few people. Clients are complaining they are on hold for a long time.

One thing I notice when verifying is there is dead air when on hold. There is no music or prompts to indicate potential wait time or thank you for holding messages.

Can we:

Have the time prompt?
Hold for a certain period and then forward to voice mail?
What other options might be available?


Regards
 
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