Dead 7970

[Burgal]

I just received a brand new cisco 7970. I'm in the process of setting up CCM, so it hasn't even talked to a server yet.

I've had the phone powered up for about a week, and just when I was about to start testing it, the phone turned off and hasn't properly booted since then.

Currently, the phone will do a pre boot of the green speaker light, and key 1 will go amber. At that point the phone appears to be powered off.

I can cycle the power to the phone, hold down the # key and tell it to reset to factory defaults. as soon as it reboots, the phone does the scenario above.

So I am unable to ressurect this phone.

Any ideas?

 

[IPTnewbie]

burgal this sounds horrible.

if its brand new can u send it back?

 

[Burgal]

It's brand new. I've only had it for a week. I'm asking my reseller to take it back and replace it.

I also have 2 other DOA phones. They initially powered up fine, then after being on for a while ended up not getting past the cisco logo, and the two line keys alternately flashed amber back and forth. Those two are cisco 7941g units.

 

[Maugwa]

Something else you can check is the cable. I had this issue with a couple of phone and found out it was bad Cat5e, replaced the cable and things worked fine. Though it is possible to have a couple DOA's, I had 4 originally when I set up our center. 4 out of 90 were bad.

 

[Burgal]

Ok, 3 of 96 isn't so bad then.

I've tried using the power cube directly, without a cat5e and it still won't boot.

 

[roland63]

Tried a different power block?

 

[Burgal]

Yes I had. Thanks.