DDE for ServiceCenter

[stepone]

Hello,

could anybody suggest, where can I find the documentation about DDE in ServiceCenter.

I want to write Word macro, that will ask ServiceCenter and generate some small report.

Unfortunatelly, I didn't find anything, except small piece of code on one forum:

Sub ReceiveCall()
channel = DDEInitiate("ServiceCenter", "Actions")
DDEExecute channel, "[SystemEvent(""ReceiveCall"", ""Call ID"", ""6666"")]"
DDETerminate channel
End Sub

Do You know any other documents or manuals?

Thank You in advance

 

[jjoensuu]

Hi stepone,

if your version of SC is older than v. 6, you can use the scmacro.exe program in the RUN directory. This utility is basically a "macro recorder", and the vbscript created by it can be directly used at least in Excel (likely in Word as well). You can find more information about scmacro.exe and about the DDE syntax in the posting "Macro usage in Service Center" in this same forum.

Alternatively, check the "DDE Support" chapter in the "ServiceCenter System Tailoring" manual (volume 3, if you are using v. 5x). This manual can also be accessed through the Peregrine support site (support.peregrine.com), but login to that site requires registration.

Best regards,

JJ