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DBS 576 Extensions Failing?

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Karlg

Technical User
Mar 25, 2001
33
US
I have a DBS 576 system installed that seems to be having some strange problems.

1. Extension 4222 display shows 4230 at all times. Calls to 4222 go to the proper location. 4222 also hears both sides of conversations from 4205 and 4205 can hear 4222. This does not happen continuosly. The failures on this extension just began within the last two days.

2. Extension 4228 periodically looses call forwarding to voicemail. Reloading programming to that extension clears the problem for one day to one month. Voicemail is a Keyvoice unit.

Has anyone seen this type of thing before? This unit is in a healthcare facillity and a failure would shut them down. I am trying to be proactive, but I am not sure which board I should be looking at.

Any help is appreciated.

Karl Gray
 
I don't know that system very well but it sounds like the TSW Timeswitch card may be at fault although it would be much easier to swap the station card 1st.
 
Thanks for the reply.

Since my original post, there have been other intermittent problems that do not repeat. I think that there is something about to fail, but the only thing the failures have in common is the processor.

All I can do is wait.

Karl
 
Have you tried turning the phone system off, reseating the cards, then turning it back on? I realize you may have a problem doing this due to the customer's needs, but it is a standard thing to do to fix bugs.
 
Not yet. I don't have access to the software backup in the event of a failure. I have to coordinate the shutdown with the person who does so that he can reload by remote as necessary. My next step is to get that from him for my own piece of mind.
 
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