Help!!
I'm using Crystal Reports 2011
I have a report which reports the number of days a support ticket has been open. within my database, there is a history table that contains ststus changes within the support ticket. I need to be able to calculate the number of days that the support ticket has been in a 'Pending' state.
The table has fields entry_date and entry_text and the text contains 'Status changed from Open to Pending' and 'Status changed from Pending to Open' and there could be multiple times where the ticket changed between Open and Pending.
How do I loop through the records and calculate the pending days?
Any assistance in the way forward would be appreciated!
Thanks
Steve
I'm using Crystal Reports 2011
I have a report which reports the number of days a support ticket has been open. within my database, there is a history table that contains ststus changes within the support ticket. I need to be able to calculate the number of days that the support ticket has been in a 'Pending' state.
The table has fields entry_date and entry_text and the text contains 'Status changed from Open to Pending' and 'Status changed from Pending to Open' and there could be multiple times where the ticket changed between Open and Pending.
How do I loop through the records and calculate the pending days?
Any assistance in the way forward would be appreciated!
Thanks
Steve