Day/Night Live Answer/Auto Attendant

[jbrianlanc]

We are working on a BCM 3.7 and the customer requested live answer during normal business hours and auto attendant after hours. I have not ran into this situation with a Nortel yet, normally what I have programmed is all live answer or all auto attendant. Any help would be welcome in seeting up the live answer during the day and AA after hours. Thanks Justin

 

[heros2007]

What do you mean for "live answer"?
If you mean that the prime set should answer during business hours it's easy. In business hours call the CCR and prepare it with a transfer node to the destination extension.

Heros

 

[Deweyhumbolt]

You set up the AA to answer at 4 or 5 rings, 24 hours a day. This allows recpt. to answer calls live with an AA backup if she's busy. Then you use Ringing Services to send those incoming lines to the Vmail pilot DN. Make a Ringing Services button (Ftr871) on recpt tel. She presses button immediate AA. In the morning she presses button, live answer.

Adversity is Opportunity

 

[cook1082]

Or at some companys NO AA DURING THE DAY! F 982 PSWD /ANS Lines N during the day and y at night.

 

[Deweyhumbolt]

cooks correct, but that setup is far from ideal. First, Ftr982 is a hassle. Secondly, where do the calls the recpt. can't get to go, General Delivery? Not proffesional.

Adversity is Opportunity