Day And Night Auto Attendant

[MikeinTx]

We have a customer that needs different auto-attendant treatment for days and nights. They want to direct the calls to the night auto-attendant manually. Time profiles won't work for their needs.

When they receive an incoming call they want all phones to ring 4 times then overflow to the day auto-attendant. When they are in the night mode they want calls to go directly to the night auto-attendant.

I built two AA's named AADay and AANight and recorded the greetings. I built an incoming call route with the destination 200 Main and nothing in the fall back extension field.

I built 2 extensions Ext 502 FWDtoDayAA short code *FWD1 telephone number *78=*78 feature is forward number and forward unconditional to *78. Ext 504 FWDtoAANight short code *FWD0 telephone number *77=*77 feature is forward number and forward unconditional to *77.

I built 3 hunt groups: 200 Main, 311 OverflowtodayAA and 312 Overflow to night.
200 Main user list has all 5 extensions and 502 FWDtoDayAA, Overflow time is 15 seconds and its group list has overflowtDay AA, Fall back time profile is none, Out of Service fallback group is Overflowtonight and Hight service fallback group is Overflowtonight. Service mode is night service

311 Main user list has 502 FWDtoDayAA, Overflow time is 15 seconds and its group list has overflowtoDay AA, Fall back time profile is none, Out of Service fallback group is Overflowtonight and Night service fallback group is Overflowtonight. Service mode is In Service.

312 Main user list has 504 FWDtoAANight, Overflow time is 15 seconds and its group list has overflowtDay AA, Fall back time profile is none, Out of Service fallback group is none and Night service fallback group is none. Service mode is In Service.

I can dial 311 or 502 or *78 and get the day AA greeting
I can dial 504 or *77 and get the night AA greeting. When I dial 312 the call is placed in queue.

Extension 201 has a button programmed as set hunt group night service and the action data is 200 main.

I'm brain dead but I think I've tried every combination on the set hunt group button and in the fall back and overflow fields.

Can anyone tell what I'm doing wrong? I'm pretty sure I am overlooking something obvious.

Thanks.

 

[TouchToneTommy]

311 is a sequential group with only Ext. 502 which is forwarded including hunt group calls to *78 which points to the Day auto attendant.

312 is a sequential group with only Ext. 504 which is forwarded including hunt group calls to *77 which points to the Night auto attendant.

Group 200 Main contains ONLY the extensions that should ring on an incoming call, and 200's Overflow is group 311. The Night Service Fallback for 200 is 312.

The Set Hunt Group Night Service/200 button on 201 will make the night auto attendant answer immediately.

The Fallback destination in the Incoming Call Route is where calls answered by the automated attendant end up if the caller does not make a selection. IF you leave it blank, the call will be disconnected after the greeting plays and the maximum inactivity time is reached.

 

[snowman50]

Check group 312 and make sure it is sequential ...
Turn of queuing .

The fact that you have tested the short code the extn only leaves the group

 

[Vchannels]

If 200 Main user list has all 5 extensions and 502 FWDtoDayAA, maybe the call forward function in user 502 need to include group calls