I need a formula that will add a date/time field together giving me a group total.
Currently the Cutomer_Call_report.duration displays
12/30/99 12:04:34AM
Thus allowing me to see that the rep spent 4 minutes and 34 seconds on the phone call.
I need a way to add all of the time that rep spent on calls for the month and then display in the format HH:MM:SS.
I hope this makes sense and I would really appreciate some help.
Thank You
Currently the Cutomer_Call_report.duration displays
12/30/99 12:04:34AM
Thus allowing me to see that the rep spent 4 minutes and 34 seconds on the phone call.
I need a way to add all of the time that rep spent on calls for the month and then display in the format HH:MM:SS.
I hope this makes sense and I would really appreciate some help.
Thank You