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Date problem

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covert

Technical User
Apr 11, 2002
5
US
I have a user that cannot see any sent items sent past 2/14/2003. It's like they do not exist or have been deleted. Even if you send a message it never shows up in the sent items folder. I don't see any settings anywhere to change this. Please help!!!
 
This may not be the problem, but start by right-clicking on the Sent Items folder from the users account, choose properties, then the FIND tab. Check to see that the Date Range filter isn't active ("created or delivered between:" isn't checked) and also check the Advanced Find screen to make sure the user hasn't inadvertantly set a filter on date ranges.

Then check Tools/Options/Send. Look at the Mail tab and make sure "Create a Sent Item to Track Information" is enabled and that "Auto-delete Sent Item" is not.

Hopefully it's that easy to solve.
Dennis
 
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