finnaddict
Vendor
we have a callcenter aplication working fine but when you goto pull a report the dates end at 2008 . anyone know how to update the application ??
Thank you.
Thank you.
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Date on call center reporting
- Thread starter finnaddict
- Start date
- Status
fireeater
Technical User
- Dec 10, 2008
- 780
got this from another thread .i did this myself and helped me on a cp150
You can open this file in notepad:
x:\\program files\nortel networks\reporting for call center\website\rcc\report_pages\common\inc_date_select
search for:
Dim Yearstop
i=2003
yearstop=i+5
You can change the 5 to 10 or whatever number of years you want it to run. You have to change it one more time in the middle of the script, where it states:
i=2003
yearstop=i+5
Once you have changed these 2 areas, you will see 2009 in the drop down list when you run the report. Hope this can help you.
HALLOWED ARE THE ORI
mike
You can open this file in notepad:
x:\\program files\nortel networks\reporting for call center\website\rcc\report_pages\common\inc_date_select
search for:
Dim Yearstop
i=2003
yearstop=i+5
You can change the 5 to 10 or whatever number of years you want it to run. You have to change it one more time in the middle of the script, where it states:
i=2003
yearstop=i+5
Once you have changed these 2 areas, you will see 2009 in the drop down list when you run the report. Hope this can help you.
HALLOWED ARE THE ORI
mike
- Status
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