Hello all,
I have a problem trying to get a date diff out of Crystal. In essense I have Support calls, these calls have and Insert Date, these calls are then responded to and create an Audit Date. All ok so far. The next thing is that these calls have different SLA's, say one might be from 9-5 Mon to Fri now if the call was opened on Friday at 16.59 and responded to at 9.01 on Monday the reposnse time should be 2 minutes......does anyone know how I get that figure......
I have a problem trying to get a date diff out of Crystal. In essense I have Support calls, these calls have and Insert Date, these calls are then responded to and create an Audit Date. All ok so far. The next thing is that these calls have different SLA's, say one might be from 9-5 Mon to Fri now if the call was opened on Friday at 16.59 and responded to at 9.01 on Monday the reposnse time should be 2 minutes......does anyone know how I get that figure......